REFUNDS & RETURNS
The item you see in the photos is the exact item you will receive. All stock listed is on hand and ready to post. All items are sold as is so if you have any questions regarding an item please contact us beforehand to firstname.lastname@example.org . Items are described as best as possible and if there are any imperfections they will be noted.
Case 1: The product is damaged, faulty or does not match description. What do I do?
Occasionally, the product you receive may have been damaged in transit, is not working properly, or could not match the description.
When that happens, please, once you have received your item/s, request a return within 7 days only in the condition it/they were received.
If you have to return an item, please contact us beforehand to email@example.com. We will pay for the postage back and we will send you a new item when it is possible. Otherwise we will refund your money.
Your total refund will be the final total cost you paid for the item/s plus the shipping cost you incur to send the item/s back to us. (We cover only the same shipping cost We paid to send the item/s to you)
Case 2: Change of Mind
We accept all change of mind returns as long as:
It is lodged within 30 days of delivery
It is in its original packaging, including instruction manuals and all accessories
The Box/Packaging is unworn, unopened, unused and in its original condition
Any sewn-in/Attached labels are still attached
Do bear in mind that all postage charges are the responsibility of the customer and refunds will incur a 10% administration and handling fee to a minimum of $5.00
In any other situation you will be refund only the cost of the item and shipping cost will not be included.
I want to cancel my order. Can I?
As long as the order has not been sent to you, you can cancel your order. Please contact us as soon as possible if you wish to cancel. If the item has left our warehouse, please wait for the item to arrive before organizing a return. Do note that once the order has left our warehouse, postage back to us will not be covered and a 10% handling fee will be charged.
Once the return has been approved, how will I receive the refund?
Once we verified the return, we will refund back to the original payment channels.
How long can I get the refund?
Refunds will be issued within 5 working days once we received the returned item.
Return to sender
If your parcel is marked as return to sender due to incorrect address, refusal, not known at address, or similar, an extra fee of $10.00 will be incurred, and you will have to pay for the shipping fee as well if you still want the packaging supplies to be sent.